Arby's

[Pigskin]

Decided to stop at Arby's on Sterling Lion today. Really not a great experience. The seating is very tight, and the booth are very small. The place is also very dirty. No one cleaning tables, and the garbage over flowing.

The chicken sandwich is terrible. A couple of chicken fingers on a bun. The bun was soft, but the chicken was over cooked.

The Classic Roast Beef Sandwich was okay. The bun was fresh and the roast beef was good, but they didn't have any BQ sauce.

The famous Curly Fries. Well there wasn't very many of them that were curly. A bunch of U shaped fries.

[theaardvark]

Went a few weeks ago, no line up at the drive thru so I thought ***, giver a shot.

Worst decision this year.  Handful of cars in the lineup, took over half an hour to get to the window.  Got there, and they had no idea what my order was.  So I placed it again.  There were a lot (5-7) staff mulling around the window, 3 different people "waited" on me, sat AT the window 10 more minutes to get a beef and cheddar, curly fries and drink (no shakes, even though they are on the menu boards). 

Looks like they were waiting for curly fries, my sandwich sat on the counter most of the 10 minutes, and I had to ask 3 times for them to give me my drink as I waited.  Once the fries were up, it took another couple minutes for them to take fries to the counter before filling my order.

I've worked in many fast food environments, and had I been working in there I literally would have strangled someone.  Nothing but confusion, no leadership, no structure, and after all was said and done, it was an expensive m'eh experience food wise.

I guess the old saying stands, you can still make a good business waiting on every different person once. Until I hear they have new staff and that the experience is better, they got my one sale.

[TecnoGenius]

Thanks for the heads up.  I'm one of those rare Arby's fans: it's a childhood thing.  Ya, it's toxic waste, but I like the taste profiles.  Haven't been to the new place yet, though I drove past late last week and it looked dead.

I'll go soon enough.  (Wife hates it, so I have to sneak it in somehow.)

As for the poor service, that is basically the new normal at many, many fast-food and fast-casual places.  It's rare to find competent service anywhere, and how the management just sits there and thinks "this is fine!" is beyond me.  It's like owners just hire whoever and then sit at home thinking "I won't go out of business!".

Like Popeyes 4 pc combo almost always gets you 3 darks & one white for over a year now.  Even though right on the receipt it says "1/2 dark, 1/2 white".  I argue this with the staff every visit and they literally have no idea what I'm talking about.  They don't understand what is "dark".  It's shocking.

P.S. Arby's doesn't (usually!) have BBQ sauce: they have the "arby's sauce", the "horsey sauce" and the toxic waste yet strangely delicious sweet red stuff they put on the beef & cheddar.

[Pigskin]

Well, now they have BBQ sauce and a couple of different choices.